Currently

Individual and Organization Performance Consultant, Kristen Stein Consulting LLC

Program Manager, Nurses Serving Our Neighbors

• Enabling volunteer service by streamlining, improving, and managing operational and administrative processes.

Previously

People Development Consultant, Kristen Stein Consulting LLC

• Served as an interim Director of Learning and Development.

• Implemented a performance management process.

• Facilitated the use of an employee satisfaction and retention program, and collaborated with leadership and retention teams to develop appropriate responses to gaps in employee expectations.

• Created a competency framework for a large corporate real estate association through research and collaboration with members.

Director of Learning and Development, PKF North American Network

• Evaluated and improved the quality of a pre-existing technical and personal growth curriculum based on evaluation results, personal experience, and on-the-job supervisors of individuals attending these programs.

• Launched leadership development learning processes for all levels employees and partners, including staff through technical managers and executive leaders.

• Conferred with managing/executive partners to discuss strategic business issues and the role people-focused initiatives can play in achieving such objectives.

• Co-developed a performance and career development process built around core competencies and desired results in key contribution areas.

• Managed a team of administrative professionals responsible for training administration and planning.

Manager, Professional and Organizational Development, Ernst & Young LLP (and Intellinex LLC)

• Facilitated performance improvement and needs analysis sessions to identify technical and personal development performance gaps relative to business goals and objectives.

• Created learning strategies responsive to the identified performance gaps to improve skills and increase employee efficiency. 

• Oversaw the development of learning strategies, including Web-based learning, distance learning, and instructor-led training.

• Coached participants during intense facilitation workshops focusing on public speaking, client communications, and instructor-led training techniques for selected managers, directors, and partners.

Staff and Senior Auditor, Price Waterhouse LLP

University of Virginia, B.S. Commerce, Accounting

University of Virginia, B.S. Commerce, Management Information Systems